FAQ

What size can you print up to?

Typical print sizes are 9x6, 12x8, 18x12 and 30x20 inches. Alternative sizes, where some cropping will occur, are 10x8 and 16x12. High resolution digital cameras are used to photograph at each event - if you want a size not specified do please get in touch and a custom order can be created just for you.

Do you only print on paper?

No! Most people want paper prints for framing at home but it is possible to print on almost anything these days. Get in touch to discuss your requirements.

Can you sell me a digital copy?

Yes! Although it's great to have your photo printed and framed for all to see digital copies are now available and can be provided for personal use.

Can I have larger digital files?

The digital photographs provided will have a size of approximately 2500 pixels on the long edge, sufficient for the majority of people's needs. Please get in touch if you have a specific project that requires a larger file.

What can I use these digital photographs for?

These files are specifically for personal use only and are strictly not for distribution or reproduction in any other medium. For commercial and editorial licensing please get in touch.

Where are my Prints?

It usually takes only 2 days for prints to arrive but please allow up to 5 working days from the day you order. If there is any anticipated delay you will be notified.

Where are my Digital Photographs?

Digital photographs are sent out as soon as payment has been confirmed. You must ensure you have provided the correct email address when ordering. As a further precaution please double check your 'Junk Mail' folder in case it ended up there. If you still did not receive your photographs within 5 working days please get in touch.

Large orders are sent by a file transfer download system and can be accessed for up to 7 days from when they are initiated. When you download your photographs the system is updated confirming your receipt of your order. Failure to download within this time is also logged, please get in touch to arrange another file transfer.

These aren't my photos, help!

Despite every effort mistakes can happen! Please get in touch as soon as possible and everything will be done to get you the correct photographs.